Refund policy

Refund Policy

At Umzayluxury.pk customer satisfaction is our priority. If, for any reason, you are not completely satisfied with your purchase, we offer a refund policy under the following terms and conditions:

Eligibility for Refunds

1. Products must be returned in their original, unused condition, with all tags and packaging intact.
2. Refund requests must be initiated within 7 days of receiving the order.
3. Items that are damaged, altered, or missing parts due to customer handling are not eligible for refunds.

Non-Refundable Items

The following items are exempt from refunds:

• Sale or clearance items.
• Gift cards or vouchers.
• Personalized or custom-made products.

How to Request a Refund

1. Email us at umzayluxury72@gmail.com with your order details and reason for the refund request.
2. Attach clear pictures of the product(s) to support your claim.
3. Our team will review your request and respond within 2 business days with further instructions.

Return Shipping

• Customers are responsible for the shipping costs associated with returning the product(s).
• We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

Processing Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within 7–10 business days.

Exchanges

We do not offer direct exchanges. If you wish to replace an item, please request a refund and place a new order.

Late or Missing Refunds

If you haven’t received a refund after the stipulated time:

1. Check with your bank or credit card company, as processing times may vary.
2. Contact us at umzayluxury72@gmail.com for assistance.

Contact Us

For further assistance, please reach out to us at umzayluxury72@gmail.com.