Shipping policy
Shipping Policy
At UmzayLuxury.pk we are committed to delivering your orders quickly and efficiently. Please review the following shipping details to understand how we process and deliver orders across Pakistan.
1. Shipping Locations
1.1 We currently offer shipping across all cities and regions in Pakistan.
1.2 If you reside outside Pakistan and would like to place an order, please contact us at umzayluxury72@gmail.com to discuss possible arrangements.
2. Shipping Timeframes
2.1 Orders are typically processed within 1–2 business days after payment confirmation.
2.2 Delivery timeframes:
- Major cities: 2–3 business days
- Remote or rural areas: 4–5 business days
2.3 Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Charges
3.1 A flat shipping fee of [insert amount, e.g., PKR 200] is applicable to all orders within Pakistan.
3.2 Free shipping is available for orders above [insert amount, e.g., PKR 5,000].
4. Cash on Delivery (COD)
4.1 Cash on Delivery (COD) is available for orders within Pakistan.
4.2 COD orders require accurate address details and a working phone number for verification.
5. Tracking Your Order
5.1 Once your order is shipped, you will receive a confirmation email or SMS with a tracking number.
5.2 You can use this tracking number to monitor your shipment's status on the courier partner’s website.
6. Failed Deliveries
6.1 If delivery fails due to an incorrect address or the recipient being unavailable, we will attempt to contact you for rescheduling.
6.2 Re-delivery charges may apply for failed delivery attempts caused by incorrect information provided by the customer.
7. Damaged or Missing Items
7.1 If you receive a damaged package or find any item missing, please notify us within 24 hours of receiving the delivery by emailing umzayluxury72@gmail.com with pictures as proof.
7.2 We will investigate and resolve the issue promptly.
8. Delays
8.1 While we strive to deliver orders on time, delays may occur due to unforeseen circumstances such as bad weather, courier issues, or public holidays.
8.2 In such cases, we will keep you informed and do our best to ensure timely delivery.
9. Contact Us
For any shipping-related questions, please reach out to us:
- Email: umzayluxury72@gmail.com